Values

• Be considerate of all, but especially to those who come to us for help.
• Listen with respect.
• Communicate clearly and concisely to avoid any misunderstandings.
• Remember co-workers are a special part of your team.
• Continue to improve on all processing methods, especially those pertaining to the uncovering of fraudulent activities.
• Know that you can only do so much and that eventually the person you are helping must learn to help themselves.